We hope you had a great shopping experience at OMISS.STORE. We’re also happy to accept returns and exchanges.
To give you enough time, our return period is 14 days from the date of purchase.
To return or exchange an item, the product must be in perfect condition — please make sure not to remove the tags or damage the original packaging. Items that have been worn or used will not be eligible for return or exchange. The item must be in the same condition in which it was delivered and should be carefully handled while in your possession.
Shipping costs for returns or exchanges are the responsibility of the customer.
Underwear
Shapewear of any type
Sale or promotional items
Fill out the return/exchange form with your contact details and the reason for the return or exchange.
(The form must be submitted within 28 days of the order.)
Prepare the item for return — make sure it is in perfect condition, with original tags and packaging. Don’t forget to include the purchase invoice in the package.
Ship the item using a courier service to our main office at:
VICENTE BLASCO IBAÑEZ, 35, CENTRO, MUELLE, 1st Floor, 03182, Torrevieja, Alicante, Spain
You will receive your refund within 14 days from the date the package is handed over to the shipping company.
Please keep the shipping receipt until your refund is processed.
Refunds will be issued to the same payment method used for the original purchase.
The refund will be processed within 14 days.
The maximum period to request an exchange is 30 days from the date of purchase.
For any questions, feel free to email us at omiss.store37@gmail.com — we’ll be happy to assist you.
We’re sorry if your item arrived damaged or defective.
Please fill out the return/exchange form or contact our customer service line at +34 613477 , and we will guide you through the next steps.
Contact us at
for questions related to refunds and returns.
